Fall 2010 • Issue 38, page 22

Don't Let Fraud Destroy Your Business: Use Internal Safeguards to Stymie Crime

By Whitton, Jeff*

I have heard it many times during my thirty years working as a CPA in the area of fraud and internal accounting controls:

“My employees have been with me for years, they can be trusted. I am much too busy running the business to worry about the accounting details, and I have insurance if it ever happened to me”.

Well, maybe so. But for trustees and others working with other people’s money in a fiduciary capacity, ignoring the risks related to internal fraud is a high stakes wager.

I’ve learned a few hard lessons over the years. First, good people do steal, from single mothers trying to pay for their kid’s education to long-time employees who begin to believe that they are worth more than they are being paid. As any police detective will tell you, theft is more about opportunity and motive than about being a good or bad person.

If the opportunity to steal exists and a “good” person is confronted with circumstances that present them with a strong motive, a long-trusted employee can become a criminal in an instant.

Second, employees know when the boss is not paying attention. Our everyday actions make evident the tone and priorities established by top management. You may be heading for trouble if upper management ignores internal controls, leaving implementation to the accountants, with little to no oversight. There are many clever ways to take cash out the door without your knowing about it.

Last, a few written policies are worth a thousand protestations when it comes to substantiating that you have been a good steward for your client’s assets and have fulfilled your fiduciary responsibilities. Your best defense against allegations of negligence or lack of due care arising from a fraud-related theft is a formal written code of conduct, well-documented accounting and internal control policies and procedures, and documented evidence of compliance with those procedures.

The responsibility for designing and implementing a good system of internal control clearly rests on the owners, directors and officers of companies. The risks of ignoring these responsibilities include large monetary losses and adverse judgments, denial of claims by insurance companies, loss of reputation and business, and even potential personal civil liability. All of this can probably be avoided with a little effort and planning.

An adequate internal control system consists of three basic elements :(1) creating a culture of honesty and high ethics, (2) evaluating fraud risk and designing and implementing controls; and (3) compliance testing, reporting and oversight.

Creating a Culture of Honesty and High Ethics
Owners, directors and officers must set a “tone at the top” that demonstrates and requires ethical behavior. Setting the right example is critical to establishing a culture of honesty and ethical behavior. It is important to show employees through words and actions that management is paying attention and that dishonest or unethical behavior will not be tolerated.

A good first step in this direction is establishing a formal code of conduct that clearly sets out the company’s expectations for employee behavior and the consequences for violations in conduct. The written code should be sent to every employee annually, requiring written confirmation by the employee that they understand and accept their responsibilities under the company’s code of conduct.

Evaluating Fraud Risk and Designing and Implementing Controls
The next steps in the process are to (1) evaluate the areas of fraud risk, (2) design internal control policies and procedures to mitigate the risks, and (3) implement and document the performance of these preventive and detective measures.

This is the most difficult part of the process. You have to fully understand your accounting system and identify the areas where significant risk of fraud exists. Your CPA or similar advisor may be required to help you to identify all of the possible risk areas and to design policies and procedures that will mitigate these risks.

There exist a few simple procedures that can be implemented in almost every company that will go a long way in mitigating the risk of a fraud related theft.

  • Use lockbox bank accounts for the deposit of all client cash receipts. Lockboxes are accounts where cash receipts are sent directly to the bank and deposited into your bank account, so there is no risk of employee theft.

  • If lockboxes are not practical, assign the responsibility of opening the mail to an employee who does not have access to accounting records, or to two employees together. In either case, all checks received in the mail should be restrictively endorsed for deposit only in the name of the company and an independent log of cash receipts should be maintained for periodic comparison to the accounting records.

  • The bank reconciliation, when done timely and correctly, is a control that can also significantly mitigate fraud risk related to theft of cash receipts and/or the issuance of unauthorized cash disbursements. To be dependable, however, the reconciliation must be performed by employees who do not have access to asset or accounting records. If this is not practical — which is the case in many smaller companies – have a senior level manager outside of the accounting department review the bank reconciliation for unusual reconciling items on a periodic basis.

These simple procedures can be implemented with very little effort and will significantly mitigate your fraud risk related to cash receipts and disbursements.

After all of the controls have been adequately designed, it is important that they be well documented and that your accounting staff is adequately trained in their proper implementation. The accounting staff should be required to document their compliance with the policies and procedures as they are performed, as part of the process. Documentation is critical to be able to test compliance with the controls and to provide the evidence of the fulfillment of your fiduciary responsibilities in this area.

Compliance Testing, Reporting and Oversight
The oversight process consists of two basic elements (1) ongoing monitoring of compliance with controls and (2) reporting results to owners, directors and officers ultimately responsible for oversight.

In many larger organizations this function is performed by the internal audit department and the audit committee of the board of directors. In smaller companies it can be performed by the owner or by a committee of employees outside of accounting and/or by the company’s CPA. The objective is to perform a periodic review and compliance testing of the control procedures to ensure that they have been implemented and are continuing to work as designed. Again this process should be adequately documented to demonstrate your effort to meet your fiduciary responsibilities.

Like it or not, as a fiduciary you have a legal responsibility to maintain an adequate system of internal accounting control to protect the assets under your care. The risks of ignoring this responsibility can be significant, including the loss of your reputation and business. An adequate system of internal control requires (1) creating a culture of honest and high ethics, (2) evaluating fraud risk and designing and implement controls, and (3) periodic compliance testing, reporting and a formal oversight process. These three factors are inter-dependent — all must be present to create an adequate system of internal controls for your company.

Accounting fraud and internal controls are not the most exciting topic, but when you are in the business of managing and protecting other people’s money, it is a topic that should be close to your heart. When it comes to fraud, trust, which is the essence of your business, takes years to build, yet seconds to shatter.

*Jeff Whitton, CPA is a partner in the firm of Bryars, Kuykendall, Tolleson & Whitton, LLP. He has more than twenty-five years of experience as a Certified Public Accountant working on taxes, audits, business valuations and forensic accounting.